Terms & Conditions

This policy applies to purchases and enquiries made through okt-trading.com and relates to OKT TRADING HUB SDN. BHD. (202601034621 (1696716-K)), operating from 488B-6-23, MIDLANDS PARK, ONESTOP, JALAN BURMA, 10350 GEORGE TOWN, PULAU PINANG. For policy questions, customers may contact us at okt-trading@outlook.com.

By accessing okt-trading.com, placing an order, creating an account, or contacting us through the website, customers agree to these Terms & Conditions. These terms apply to products and services supplied by OKT TRADING HUB SDN. BHD. for office supplies and equipment and related ecommerce transactions.

Product Information

We try to ensure that product names, images, descriptions, variants, specifications, availability, and prices are accurate. However, minor differences may occur due to supplier updates, screen display settings, packaging changes, batch differences, or listing errors. Product images are for reference unless exact packaging or model is expressly stated.

Pricing and Availability

Prices are listed in Malaysian Ringgit unless stated otherwise. We reserve the right to correct pricing, stock, description, or technical errors before fulfilling an order. If an item becomes unavailable after payment, we may contact the customer to arrange replacement, backorder, store credit, or refund where appropriate.

Orders and Acceptance

An order submitted through the website is an offer to purchase. We may accept, reject, cancel, or request verification for an order if there is suspected fraud, payment issue, stock issue, incorrect information, pricing error, delivery limitation, or misuse of the website.

Payment

Customers must ensure that payment information is accurate and authorised. Orders may not be processed until payment is confirmed. Bank, payment gateway, card issuer, or third-party payment delays are outside our control.

Delivery

Delivery is subject to courier availability, address accuracy, product size and weight, stock status, payment confirmation, and operational conditions. Customers should review our Shipping Policy for more details about processing, delivery, damaged parcels, and failed delivery.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return, Refund and Exchange Policy. Customers must report wrong, damaged, missing, or defective items within 24 hours after receiving the order and provide supporting evidence for review.

Product Use and Responsibility

Customers are responsible for checking that the selected item is suitable for their intended use, workspace, device, size requirement, compatibility, installation environment, or office setup. For electronic, ergonomic, furniture, or equipment items, customers should follow product instructions and safety guidance.

Website Use

  • Do not misuse the website, attempt unauthorised access, interfere with website security, or submit false information.
  • Do not copy product content, images, or website materials for commercial use without permission.
  • Do not place orders using unauthorised payment methods or details belonging to another person without permission.
  • Do not abuse promotions, vouchers, returns, refund requests, or customer service processes.

Limitation of Liability

To the fullest extent permitted by law, OKT TRADING HUB SDN. BHD. is not liable for indirect, incidental, special, or consequential loss arising from website use, delivery delay, stock unavailability, product misuse, or third-party service issues. Our responsibility for a confirmed product issue is generally limited to repair, replacement, exchange, store credit, or refund as appropriate.

Changes to Terms

We may update these Terms & Conditions from time to time. The latest version published on okt-trading.com applies to website use and orders made after the update.

Contact

For questions about these terms, contact okt-trading@outlook.com.