Shipping Policy

This policy applies to purchases and enquiries made through okt-trading.com and relates to OKT TRADING HUB SDN. BHD. (202601034621 (1696716-K)), operating from 488B-6-23, MIDLANDS PARK, ONESTOP, JALAN BURMA, 10350 GEORGE TOWN, PULAU PINANG. For policy questions, customers may contact us at okt-trading@outlook.com.

OKT TRADING HUB SDN. BHD. arranges delivery for orders placed through okt-trading.com. This Shipping Policy explains our general delivery handling for office supplies, stationery, office technology, computer accessories, desk accessories, furniture, ergonomic products, and related equipment.

Order Processing

Orders are processed after payment confirmation and availability checks. Processing time may vary depending on product type, stock status, order volume, public holidays, supplier availability, and whether the order contains bulky, fragile, electronic, or furniture items.

Delivery Areas

We may deliver within Malaysia where courier or logistics service is available. Delivery options and charges may differ by location, product size, weight, parcel quantity, and courier coverage. Certain bulky or fragile office furniture and equipment may require special handling or separate delivery arrangements.

Shipping Charges

Shipping fees, if applicable, will be shown during checkout or confirmed before fulfilment. Additional delivery charges may apply for remote areas, oversized parcels, heavy items, re-delivery, special handling, or customer-requested changes after dispatch.

Estimated Delivery Time

Estimated delivery times are provided as guidance only and are not guaranteed unless expressly confirmed in writing. Courier delays may happen due to weather, peak season, incorrect address details, public holidays, stock transfer, customs or logistics checks, or events outside our control.

Customer Delivery Details

Customers are responsible for providing complete and accurate recipient name, delivery address, postcode, email, contact number if required by the courier, and delivery instructions. We are not responsible for delays or failed delivery caused by incomplete, incorrect, or unreachable recipient details.

Tracking and Dispatch

When tracking details are available, we may provide them by email, order update, or other suitable communication method. Tracking activation may take time after the parcel is collected by the courier.

Receiving the Parcel

  • Check the parcel condition before signing or confirming receipt where possible.
  • If packaging is visibly damaged, take photos before opening the parcel.
  • Report damaged, missing, or wrong items within 24 hours after receipt with photos or video evidence.
  • Keep all packaging, labels, manuals, accessories, and received items until the issue is resolved.

Bulky, Fragile, or Assembled Items

Items such as office chairs, desks, monitor stands, electronics, and large accessories may require additional handling. Delivery partners may not provide installation, assembly, disposal of old items, or movement to upper floors unless separately agreed.

Failed Delivery and Re-Delivery

If delivery fails because the recipient is unavailable, the address is incomplete, or the courier cannot contact the recipient, re-delivery fees or return shipping fees may apply. If an order is returned to us due to failed delivery, we may contact the customer to arrange the next step.

Contact

For delivery questions, customers may contact okt-trading@outlook.com and include the order number, recipient name, and delivery address for checking.