Privacy Policy

This policy applies to purchases and enquiries made through okt-trading.com and relates to OKT TRADING HUB SDN. BHD. (202601034621 (1696716-K)), operating from 488B-6-23, MIDLANDS PARK, ONESTOP, JALAN BURMA, 10350 GEORGE TOWN, PULAU PINANG. For policy questions, customers may contact us at okt-trading@outlook.com.

OKT TRADING HUB SDN. BHD. respects the privacy of customers, visitors, and account users who browse or purchase office supplies and equipment from our website. This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you interact with okt-trading.com.

Information We Collect

We may collect information that you provide when placing an order, creating an account, submitting a form, requesting support, or communicating with us. This may include your name, billing and shipping address, email address, phone number if provided during checkout, order details, payment confirmation status, delivery instructions, and messages sent to our team.

We may also collect basic technical information such as IP address, browser type, device information, pages visited, referral source, cookies, and similar analytics data. This helps us maintain website security, improve performance, and understand how customers use our store.

How We Use Information

  • To process and fulfil orders for office supplies, stationery, office technology, furniture, ergonomic accessories, and related products.
  • To prepare invoices, delivery notes, receipts, order confirmations, refunds, exchanges, and customer support responses.
  • To contact customers about stock availability, order changes, delivery status, return or exchange requests, and policy-related matters.
  • To prevent fraud, unauthorised transactions, misuse of the website, or activity that may affect the security of our store.
  • To improve product listings, checkout flow, customer service, website reliability, and store operations.

Payment and Order Data

Payments may be processed through third-party payment services or banking channels. We do not intentionally store full card numbers, online banking passwords, or payment credentials on our website. Payment providers may process information according to their own security and privacy practices.

Cookies and Analytics

Our website may use cookies or similar technologies to keep the cart working, remember preferences, support login sessions, measure traffic, and improve website performance. Customers may disable cookies in their browser, but some checkout or account functions may not work correctly without them.

Sharing of Information

We do not sell customer personal information. We may share necessary information only with service providers involved in completing a transaction, such as payment processors, hosting providers, delivery partners, IT support, accountants, professional advisers, or authorities where required by law.

Data Retention

We retain order, accounting, customer service, and transaction records for as long as reasonably required for business, tax, legal, warranty, dispute, and operational purposes. When information is no longer required, we will take reasonable steps to delete, anonymise, or restrict access to it.

Security

OKT TRADING HUB SDN. BHD. takes reasonable administrative and technical steps to protect personal information from unauthorised access, loss, misuse, or alteration. However, no internet transmission or website system can be guaranteed to be completely secure.

Customer Rights and Contact

Customers may request access, correction, or deletion of their personal information where applicable. To make a privacy request, contact okt-trading@outlook.com and include enough details for us to identify the relevant order or account. We may need to verify the requester before acting on certain requests.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our store, operations, legal requirements, or website features. The latest version published on okt-trading.com will apply.